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Can’t Sign Out of Apple ID on iPhone, iPad or Mac[Solved]

Help me! I can’t log out of my Apple ID on my iPhone! Why can’t I sign out of icloud?

Apple ID plays an important role in the Apple ecosystem. It’s a user’s unique identity to access most of Apple’s services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. Without an Apple ID, an iPhone or an iPad almost becomes useless as a brick.

In this article, we will walk you around how to sign out of your Apple ID, AKA iCloud account successfully. So that you can sign in to a new Apple ID on the devices.

can't-sign-out-of-apple-id-on-iPhone-ipad
Can’t sign out of Apple ID on iPhone or iPad

Why Can’t I Sign out of My Apple ID on my iPhone or iPad?

There are various reasons caused that you can’t log out from iCloud, such as poor internet connection, screen time restriction, or having no password, settings no connection, and more troublesome situations, etc. Among these, Screen Time restriction is one of the most common reasons that cause the problem with the spreading use of keeping healthy digital habits or parental control. As long as you disabled the screen time, the problem that you can’t sign out of Apple ID should be worked out.

Refer to our detailed tutorial to sign out from the greyed-out Sign Out Option when “Sign out is Not Available due to Restrictions” in Part 2.

In the following part, we will explain how to sign out of Apple ID with or without a password if you are unable to log out from your Apple ID on iPhone or iPad.

You may encounter one of these scenarios “Why My iPhone or iPad won’t let me sign out of Apple ID”.

    • Can’t sign out of the Apple ID on your iPhone or iPad to switch the account. The spinning symbol appears to indicate that it’s working on signing out, and then it never stops.
    • Can’t log out of iCloud for “Verification Failed”.
    • Cannot sign out of the iCloud before you give away or trade in your old iPhone or iPad to other people. Or the other way around, you are unable to sign out from a second-hand phone linked to the previous owner’s Apple ID.
    • You created an Apple ID for your children but you can’t log out with the message “sign out is not available due to restrictions”.
    • You’re having trouble signing out of iCloud on your iPhone or iPad after you restored it from a backup.
    • Why can’t I sign out of my iPhone for the greyed-out “Sign Out” option?
    • Can’t sign out of your Apple ID with the device saying “you can’t sign out your Apple ID because your phone is being restored.”
    • Your Apple ID is greyed out and you can’t make changes. This caused you can’t sign out.

Don’t worry, you should find the proper solutions for yourself right here.

Quick Tutorial to fix the problem “iPhone/iPad won’t sign out”.

Part 1: Solution 1 for Unable to log out of iCloud for Slow Connections– Check Your Internet Connection.

Why you can’t log out of your Apple ID sometimes? Possible Reason 1 – Slow or failed Internet Connection.

 The internet connection or the cellular network is too slow to connect to the iCloud service.

Normally, you will do the following to sign out of Apple ID (iOS 14 for example).

Go to Settings > [your name] scroll all the way down and Tap the “Sign out” button.

If your Wi-Fi network or cellular network speed is slow, it might happen that the spinning symbol appears to indicate that it’s working on signing out, and then it never stops. Finally, you should fail to sign out your iPhone or iPad.

Step1. Check your cellular network connection:

      • Tap Settings.
      • Tap Cellular.
      • Check if the switch beside the Cellar Data is on.
      • Wait for a few moments for the iCloud account signing out process.

Step 2. Check your Wi-Fi Connection.

      • Tap Settings App.
      • Tap WLAN. Make sure the WLAN switch is on/green.
      • Tap your Wi-Fi name and see if it works well, or you can tap Forgot This Network and rejoin later.

Related PostHow Do I Fix iOS 14 iPhone No Connection to Wi-Fi and No Cellular Data?

Step 3. Make Sure the Settings app is allowed to use WLAN & Cellular Data.

      • Tap Settings > WLAN.
      • Scroll down to find the option: Apps using WLAN & Cellular.
      • Navigate to Settings.
      • Under the ALLOW “SETTINGS” TO USE DATA, tap it and Choose WLAN & Cellular Data, among Options: Off, WLAN, WLAN & Cellular Data.
can't sign out of Apple id fix - Enable WLAN and Cellular Data for Settings
Enable WLAN and Cellular Data for Settings

If you choose Off, the Sign Out button on the Apple ID screen will be grayed out, unclickable and untappable on the iPhone or iPad immediately. Note, in some cases, such as after a factory resetting or resetting all settings, you may encounter the problem that the Settings app is disabled to use WLAN & Cellular Data without knowing it on your device.

Sometimes, you will see the message “Verification Failed – There was an error connecting to iCloud.” That’s also because your iPhone or iPad has no active connection to a Network.

It’s worth mentioning that if you are always using VPN connections, you’d better turn off your VPN service app to log out of Apple ID once you failed with it.

Why a slow or unstable internet connection will lead to the failure of signing out of iCloud?

Here you should know what will happen if you sign out from your Apple ID. There will be data and files changing on your synced iPhone or iPad if you quit your previous iCloud account. Depending on the size of the data and the internet speed, the signing-out process for Apple ID might need a few minutes. The iCloud page will ask you whether you need to keep a copy of several types of data. Read more about data and services changes about signing out of iCloud on Apple’s official site.

You might face data loss if you sign out from Apple ID, refer to the article on backup methods  to keep your data safe:

How to Back Up Your iPhone with iTunes or iCloud in 2022?

Finally, you should sign out of your iPhone/iPad, then sign in again if your Internet connection problem is resolved.

Part 2: Solution 2 for Can’t sign out of your Apple ID – Caused by Screen Time Restrictions.

Why you can’t log out of your Apple ID with the “sign out not available due to restrictions” and the greyed-out Sign Out button

Reason 2: Screen Time Restrictions are enabled.

Option 1: Turn off Screen Time on iPhone/iPad for “sign out not available due to restrictions”.

You can’t sign out of your Apple ID for Restrictions or Message “sign out not available due to restrictions”.

Many people are not aware of what restrictions or wonder why can’t I sign out of my iCloud due to restrictions – those are Screen Time restrictions. After turning off the Screen Time successfully, you should find the Sign out button is not grayed out and then you can sign out of your Apple ID.

Go to Settings > Screen Time > Turn off Screen Time. Then enter your screen time passcode, And Tap Turn off Screen Time. Don’t know what a screen time passcode is used for? Refer to What is Screen Time Passcode.

turn off screen time
Turn off Screen Time to let the Sign out option not greyed out and log out.

As the widely used feature of Screen Time, the problem that Apple ID won’t sign out problem become common. To keep a safe digital habit of their children, a great number of people tend to use Apple’s Screen Time and set up a screen time passcode as a great parental control tool (including me). You won’t be able to sign out of your iPhone or iPad or child’s devices for exactly the Screen Time restrictions. The solution is to disable screen time to completely take off these restrictions.

Option 2: Unlock Apple ID on iPhone or iPad directly using third-party software.

Can’t turn off your screen time with restrictions or forget your screen time passcode? A smart software tool helps effectively.

It is not easy for some people to turn off screen time and restrictions on iPhones or iPads manually. Luckily, we find a simple third-party software- SD iPhone Unlocker to unlock Apple ID at this point. This method can be extremely useful for anyone who needs to sign out his Apple ID with screen time restrictions immediately. SD iPhone Unlocker is one of our best picks to unlock your Apple ID when you can’t sign out of your iPhone or iPad.

Free Download and install it on your computer either PC or Mac.

As we’ve mentioned that unlocking your Apple ID will lose several data or services on your device, to be confident to proceed, make sure you’ve backed up the data you need.

Steps for unlocking your Apple ID to sign out iPhone or iPad.

1. Start the app and head to Unlock Apple ID section.

Can't sign out of Apple ID fix - Unlock Apple ID - Start2. Connect your iPhone or iPad to the computer with a USB cable. Trust the computer if it prompts. And Unlock the screen to use the iPhone or iPad as a computer accessory.

connect your iPhone or iPad to computer

3. Click Start to Unlock.

There are 3 circumstances here, follow the on-screen directions:

      • Once Find My iPhone/iPad is disabled, the software will remove the Apple ID directly for you. (All iOS versions supported).
      • Once Find My iPhone/iPad is enabled, you need to set up your iPhone or iPad follow the onscreen directions after removing the Apple ID with the app.
      • Once Two-Factor Authentication is Enabled (iOS 11.4 and above are supported), Confirm it and hit the Yes Option to proceed.

If the screen prompts, make sure that Two-Factor Authentication is enabled on your device. Check Settings >[Your Name]> Password & Security to check if Two-Factor authentication is on. Then click Yes to proceed.

ensure two-factor authenciation is on4. Download the firmware using the stable network. The algorithm of the software will automatically detect your iPhone/iPad models and find the right firmware version.

Sign Out is Not Available Due to Restrictions fix - start to remove Apple ID

5. After the software extracts the firmware packages completely hit Unlock Apple ID. Done.

Sign Out Apple ID - Unlock Apple ID successfully
Wait for a few minutes, when your iPhone reopens, set it up with your new Apple ID or switch your Apple ID to another to log into iCloud. Enjoy your device with your current Apple ID.

Here we have provided a video tutorial for Fix “Can’t sign out of Apple ID” with restrictions via turning off Screen Time and using this third-party software.

Part 3: You Can’t Sign Out your Apple ID because Your Phone is Being Restored – How to Fix It.

When signing out of your Apple ID with the Sign out button greyed out, and showing the message “You cannot sign out of your Apple ID because your iPhone is being restored.”,  what does this mean, and how to work it out then?

When you see the message “You cannot sign out of your Apple ID because your iPhone is being restored.”, your iPhone is restoring on the backend so you are unable to sign out of your Apple ID. Trying to find the cancel iCloud restore Option, but you discover that it is nowhere to be found?  Try these steps to fix that.

Restart your iPhone or iPad. Apple Support.

If the problem still exists, try to reset your network settings. Tap Settings > General > Reset > Reset Network Settings.

Finally, if you still can’t sign out with the greyed-out Sign Out button and that message, back up your iPhone or iPad and factory reset it, then when you set it up, restore it from your backup.

Part 4. Your Apple ID is Grayed Out and You Can’t Sign Out.

Find your Apple ID is grayed out and you can’t sign out to make changes to the accounts? This is caused by restrictions on the devices. The solution is easy.

Tap Settings > Screen Time > Content & Privacy Restrictions, scroll all the way down. Under Allow Changes, Tap Account Changes.

Choose Allow option. When you choose Don’t Allow here, or you are restricted here by choosing Don’t Allow on your screen time monitor’s iPhone, iPad, or Mac. And your Apple ID is greyed out. After you choose the  Allow option, it will recover to active normal status, and you can sign out.

Allow account changes in screen time settings to fix you can’t sign out of Apple ID.

Part 5. Can’t Sign out of Apple ID on Mac – How to Sign Out.

There are similar reasons for you can’t sign out of your Mac as on your iPhone or iPad. Check if there are any connection errors or if there are any restrictions.

If you want to sign out on your Mac, just follow the below steps. If there are any restrictions. Go to Apple menu > System Preferences > Screen Time. Click the button Turn off beside “Screen Time for this Mac”. If you’ve set up the screen time restrictions on another device, turn off it on that device. Once you set the screen time passcode, you’ll need to turn it off and disable the screen time. Later, you can sign out of your Mac.

  1. Choose Apple menu > System Preferences.
  2. Click Apple ID, then click Overview. If you use macOS High Sierra or earlier, click iCloud.
  3. Click Sign Out.
can't sign out of apple id mac
Can’t sign out of Apple ID on Mac how to sign out.

The bottom Line

If you are unable to sign out of the Apple ID on your iPhone, here are some simple ways to fix that. With knowing the Apple ID and password, you can resolve the troubleshooting situations “Can’t sign out of your Apple ID” calmly and effectively via the Part 1 and Part 2 method. If you might get failed to log into your iPhone or iPad with the iCloud Activation Lock with no previous owner’s Apple ID or password, it will take you a little more time to resolve it via the approach in Part 3. At last, hope one of these methods can do the trick and then you can sign in to iCloud once again and regain control of your iPhone or iPad successfully. In a word, we have grouped the various “Can’t sign out of iCloud” problems into four main types: connection problems, restriction problems, iCloud Activation Lock screen problems, and other unknown problems. You can leave a comment below about your “unable to sign out” scenario descriptions if they are not listed.

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I am the chief editor of softwaredive.com. I have been engaged in software and computer gadgets fields for over 10 years, offering proven guides, tips, and software solutions in data recovery, and multimedia field.

This Post Has 2 Comments

  1. I am pretty sure someone is sharing my device without my permission and trying to make me appear Crazy.

    1. Hi Stephanie, if you’re sure someone is sharing your device or iCloud account, make sure to change the Apple ID password immediately or enable the two-factor authentication to keep your data safe.

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