‘Support Apple com iPhone/Passcode’ How to Bypass the Error

When you see the iPhone Screen shows you the page address “support.apple.com/iphone/passcode” with iPhone Unavailable try again message, maybe you are in a dilemma and your iPhone is Unavailable. And you are wondering what on earth it is.

The message most occurs on iOS 16/17 compatible iPhone models, such as iPhone 15/15 Pro, iPhone 14/14 Pro, iPhone 13/Pro, iPhone 12/11 Pro or Pro Max, iPhone XR/XS/X, and iPhone 8/8 Plus.

Why Apple iPhone shows you the URL support.apple.com/iPhone/passcode and try again message.

When you enter many wrong passcode attempts on iOS 16.3 or later, you should get the message. And your iPhone is in the status of iPhone unavailable security lockout.

If you forgot your passcode on newer iOS, after iOS 15.2 or later, Apple has supplied a new way to unlock your iPhone. The Erase Device option includes Erase iPhone or Erase iPad.

In case you missing the solution, Apple has updated the iPhone black lock screen with the page address on the newer iOS 16 or iOS 17 for an obvious notification under the iPhone Unavailable message in big white letters.  For example, iOS 16.3, iOS 16.4/16.5 or iOS 17 or later.

Copy and Paste the Address in your web browser. And you should be redirected to your page with the official country language. Suppose your IP is in the United States, you should open the page. https://support.apple.com/en-us/HT212951

On the page, Apple gives you the solution to unlock the unavailable iPhone with the Erase iPhone option guide.

If people can leave a comment on the page when they have trouble using the Erase Device option, the comments may be crowded.  Because not everyone has all the prerequisites to use the method when an iPhone is unavailable.

SoftwareDive Team has dived into the Apple solution and tested the methods during the past years.  And, we received many feedbacks from our audiences about the method.

The main problem & feedback with the page come as follows.

1. Some people have no Erase Device option on the device.
2. The erase Device option won’t work. It appears when people use it, while nothing may happen when people click it. Or it may get back to the previous screen later.
3. Other issues.

In this article, we first tell you how you can successfully adopt the method in the Apple-supported way, and later we also give you other options to bypass the iPhone Unavailable if the Erase device method won’t work for you.

The Truth of Erase Device Option.

The page lists 3 prerequisites to reset the device iPhone or iPad with the Erase Device option.

You need to have a device that’s using iOS 15.2 or iPadOS 15.2 or later.

Your iPhone, iPad, or iPod touch needs to be connected to a cellular or Wi-Fi network.

You’ll need your Apple ID and password that you used to set up your device.

And with a small text explanation. We paste it here in case some people may skip the paragraph with smaller greyed texts.

If you restart your device when you see “Security Lockout” on the Lock Screen, you won’t be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service.

That is to say, you’d better not restart your device to avoid losing the connection.

However, there is an important essential factor.

An Important and Easily Missed Prerequisite to Activate the Erase Device option.

Find My should be on previously, or else, you won’t see the Erase Device option when the iOS device is security lockout.

If Find My iPhone or Find My iPad is off, you can’t see the Erase Device option when it’s disabled later.

Before the iPhone Unavailable Security Lockout, your Find My iPhone/iPad should be on there if you want to use the Erase iPhone/iPad option. When it’s locked out, the device is unavailable to all content and settings. You can’t change any settings there.

Option 1. The Erase Device Option on the device.

When you meet all prerequisites, everything should work normally. We’ve composed a video to show the whole Erase iPhone option.

Step 1. Enter 7 or more wrong passcodes to trigger the Erase iPhone/iPad option.

Step 2. Tap Erase iPhone/iPad. Tap Erase Device again.

Step 3. Enter your Apple ID and password to start erasing it.

If the support.apple.com/iPhone/passcode page won’t work for you, we’ve provided you with more solutions to bypass the security lockout iPhone.

Video Tutorial for Erase Device solution.

Option 2. Third-party software method.  An iPhone Unlocker App.

We pick the SD iPhone Passcode Unlocker as the great problem solver. The iPhone Passcode Unlocker is a piece of software to unlock the unavailable iPhone when you forget the passcode. It can also unlock your Apple ID if you can’t sign out of the account. It can also Unlock the forgotten screen time passcode. It supports unlocking the iPhone Unavailable lock screen perfectly on iOS 16.

The two advantages of the software:

1. Supports the latest iOS 16.3, 16.4, iOS 16.5, or later iOS 16 iPhone unavailable security lockout bypass.
2. You won’t need to put your unavailable iPhone with the message in recovery mode. you only need to connect it, unlock it, and wait for 10 minutes to 20 minutes.

First. Free Download and install the software on your computer.

Step 1.  Click Wipe Passcode.

Step 2. Click Start and Connect your Unavailable iPhone to the computer. Keep it connected.

Step 3. When the screen shows you the iPhone information, click Start.  The program should download the firmware package.

Step 4. When the download is over, enter “0000” to confirm Unlocking. Wait for the Unlocking to be Finished.

When you see the “Unlock is complete” screen, disconnect your iPhone from the computer and set it up.

Video Tutorial for PC.

Video Tutorial for Mac.

Option 3. Unlock it in Finder/iTunes.

If you have Finder or iTunes on your computer, you can try to unlock your iPhone unavailable screen in it.

On Mac Catalina or later, you should have the Finder App on your Mac. If you have a PC, you can download and install the latest iTunes on your computer.

Important start:

Make sure the Finder or iTunes is up to date.  If not, when your computer is running Mac Catalina or later with Finder, update your macOS to the latest version and Finder should also be up to date. If you have a PC, download and install the latest iTunes version. Or update it.

Take the iPhone 10 to iPhone 14 for example. When your unavailable iPhone is the iPhone models among the iPhone 10, iPhone 11/12/13/14/15.

Step 1. Launch Finder or iTunes on your computer.

Step 2. Turn off your locked iPhone.

Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider. Wait for the iPhone to be powered off completely.

Step 3. Enter it in recovery mode.

Press quickly and release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the side button while immediately connecting your iPhone to the computer. Don’t let go of the button. Let go until you see the recovery mode screen.

Step 4. Click Restore when it pops up.

Finder or iTunes should detect the unavailable iPhone sayings in recovery mode immediately once it’s in recovery mode.

It prompts the screen with the Restore option. Choose Restore. The Finder or iTunes should start to download and install the latest iOS version and later install it.

Warm tips about recovery mode in 15 minutes. If the download is not complete in 15 minutes, the iPhone should get back to the lockout screen. Just let the iOS software download finish. When it’s finished, enter the iPhone in Recovery mode again.

When the iPhone bursts into life, set it up from scratch or restore it from backups during the setup.

Wrap it Up.

Many iPhone users should forget their passcodes and get an unavailable iPhone every day. They don’t know why and how to solve it even the Apple says iPhone Unavailable security lockout message. After you read this article, you should know at least three solutions to unlock the lockout screen. Apple’s Erase iPhone option, third-party software method, and the Finder or iTunes restore method.