My iPad is disabled and won’t connect to iTunes. I don’t know what to do…
Getting your iPhone unavailable, when you use the Erase iPhone option, it won’t work. We’re here to help you out.
You may have heard about the newly released way by Apple since iOS 15.2 or iPadOS 15.2 or later when you forgot the passcode. But you may also have trouble using the Erase iPhone option.
If your iPhone is unavailable and the Erase iPhone option is not working for you, you may not meet the requirements to use the Erase iPhone option.
Let’s explain to you the requirements to use the Erase iPhone option method. If you use an iPad, the option is Erase iPad.
You should have the following four prerequisites.
Without any one of these prerequisites, you can’t use the Erase iPhone(iPad) option.
- Your iPhone or iPad should be running iOS 15.2 or iPadOS 15 or later.
- You should sign in to at least one Apple ID account and know your Apple ID password before the lockout. The Apple ID password is the iCloud account paired with your Apple ID in use before it’s unavailable.
- Your iPhone or iPad is connected to the Wi-Fi or network.
- Find My iPhone is enabled before the iPhone got unavailable.
You can check the lists to figure out the reason why iPhone is unavailable and the erase iPhone option not working.
There may be another reason that if your network is very slow, the Erase iPhone can’t be processed successfully. There may be also other unknown reasons that cause the failure of the Erase iPhone option process. We also tested and experienced that before.
If your iPhone is unavailable and the Erase iPhone is not working for you, our experts advise you to erase and reset it on a computer.
When the Erase iPhone option method is not working for you, you still have the below smart methods to get your iPhone out of the iPhone unavailable security lockout mode.
When an iPhone got into security lockout mode, you can’t save the existing data on it. You have no other choices but to erase and reset it to factory settings to enable it. If you have your previous backups, it’s the only comfort to get back most of your data.
Solution 1. Erase and Unlock the Unavailable iPhone with the SD iPhone Unlocker.
When you forgot your iPhone passcode and got it security lockout, the app can unlock and erase your iPhone. You should have a computer and the cable comes with your iPhone.
This method should erase and wipe all data on the unavailable iPhone.
Download and install the app SD iPhone Unlocker on your computer, either a PC or a Mac.
You can free download and try the app, when you decided to use the app, you should have a purchased license to unlock the unavailable iPhone.
Head to the Wipe Passcode section.
Turn off your iPhone and put it in recovery mode (connecting to the computer).
For iPhone 8, iPhone X, or later, including iPhone SE2, and SE3.
Turn off your iPhone. Quickly press the volume up button, immediately press the volume down button, then press the side button and keep holding it while immediately connecting the iPhone to your computer. Keep holding until you see the recovery mode screen, then let go.
For iPhone 7 and iPhone 7 Plus.
Turn off your iPhone. Press and hold the volume button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button. Keep holding until you see the recovery mode screen, then let go.
For iPhone SE1, iPhone 6s, and earlier.
Turn off your iPhone. Press and hold the home button while immediately connecting your iPhone to your computer. Keep holding until you see the recovery mode screen, then let go.
Hit Start and Download firmware. Confirm your device information.
When you put your iPhone in recovery mode successfully, the app should automatically detect your iPhone mode and offers you the firmware package to download.
Hit download and wait for a few moments. During the download process, if your iPhone exits recovery mode, let the download finish first. When the download is complete, put your iPhone in recovery mode again.
If the download lasts more than 15 minutes, it will exit the recovery mode.
Confirm Unlock. When the Unlock is complete, disconnect it from your computer.
Hit Unlock. When the pop-up window asks you to enter “0000” to confirm it. Enter “0000” to confirm. The unlocking process will start.
When you see the “unlock is complete” screen, unplug it from your computer.
When you see the hello screen on your iPhone, set it up.
Solution 2. Erase the iPhone on Finder or iTunes.
Many people find it hard to fix a lockout iPhone on iTunes. Make sure you have installed the latest iTunes version on your PC. If you use a Mac Catalina or later, make sure to update your Mac to the latest version, and it will also update the Finder to the latest version.
To restore your unavailable iPhone with iTunes or Finder, you should also put it in recovery mode.
Turn off your iPhone and put it in recovery mode as the Solution 1 direction shows.
After connecting it to your computer and entering recovery mode. iTunes or Finder should pop up a window.
Choose the restore option and confirm restore. Don’t choose Update, it won’t fix your unavailable iPhone.
Meanwhile, when your iPhone exits the recovery mode after 15 minutes during the download, let the software download finish. Then put it in recovery mode when the download is finished.
If the iPhone is unavailable and erase iPhone option is not working, how about the iCloud Find My Erase method?
If you can’t use the Erase option, you probably can’t use the iCloud.com Erase or Find My app to erase and reset it. It seems Apple designs the Erase iPhone option based on the Find My iPhone security measures.
But you can try it if you see the Erase iPhone option. If the iPhone unavailable Erase iPhone option not working caused of a slow network, try tapping the Erase iPhone option on a strong Wi-Fi connection.
Warm tip: Never restart your unavailable iPhone before erasing it if you plan to use the Erase iPhone option.
Suppose your iPhone is connected to the Wi-Fi with the iPhone Unavailable screen, if you restart it, you will lose the Wi-Fi connection. If there is no SIM card, the device should be offline completely after a restart. If there’s a SIM card, you should still have the cellular data network.
A restart may let you lose the opportunity to use the Erase iPhone option from the above network consideration.
Video Tutorial For Unlocking the iPhone Unavailable Erase iPhone not working, the software solution.
If you want to have an overview of how to Erase iPhone Unavailable with Erase option, refer to How to Erase Unavailable iPhone with the Erase iPhone Option [Video].
The bottom Line.
If you have your iPhone Unavailable and the Erase iPhone option is not working or even the Erase iPhone option is not available, do erase and reset it using a computer.
If you’re using iTunes or Finder to erase and restore it, make sure you have the latest version.
If you use third-party software, update the software to the latest version.
If you have any other problems unlocking the unavailable iPhone or have questions about the Erase iPhone option not working, please leave your comments below.