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How to Fix iPhone Unavailable If No Erase Option
“I don’t have an Erase option on my iPhone when it says iPhone Unavailable. How am I gonna fix it?”
We have received some people’s feedback that they have no Erase option when they get an unavailable iPhone. What should you do then?
After iOS 15.2 before iOS 16, you should see the Erase iPhone button on the iPhone screen. On iOS 17 or later, you should see the Forgot Passcode option. In the below parts, we call these buttons to erase iPhone as the Erase option when it’s security lockout.
In this article, we’ll show you how to fix the iPhone Unavailable if there is no Erase option for you.
Solution 1. Erase iPhone Unavailable No Erase option Wirelessly on iCloud.
When your iPhone says iPhone available security lockout with no erase option, no computer or no cable, If you have another smartphone or tablet, It may also help you out.
To use the iCloud Erase option to get your iPhone out of security lockout status, There are several requirements that you need to check. Before the iPhone got disabled, It should meet the following requirements.
- Find My iPhone is turned on.
- The iPhone is connected to the internet.
- You need to know your Apple ID and password.
If the two-factor authentication is on, You have the proper way to pass it when signing in to your Apple ID account on a trusted browser.
The steps are easy as follows.
- Bring out your smartphone or Tablet, Then open iCloud.com.
- Sign in with your Apple ID credentials.
- Hit Find My iPhone.
- Click all devices. Locate your iPhone on the map. And tap Erase iPhone.
- Enter your Apple ID password and Confirm Erase.
If you meet the requirements to use this option, You can reset your iPhone when you have no computer, no cable, and no Erase option on the security lockout screen.
If unfortunately, you can’t fix the disabled iPhone with iPhone unavailable screen by using this method, please read on to check the next solution.
Solution 2. Fix the Security lockout No Erase Option issue with – the SD iOS Passcode Unlocker.
If you have a computer, you will have great confidence to fix the iPhone unavailable by yourself. If there is no Erase option on the screen.
Step 1. Free download and install it on your computer PC or Mac. Install it and launch it.
Step 2. Click Unlock iOS Screen section. Click start. Then connect your iPhone to your computer with a USB cable.
Step 3. Put your iPhone into recovery mode.
Connect your iPhone to your computer and Hit the iPhone connected but not recognized option.
Why Put Your iPhone into Recovery Mode?
When you put your iPhone into recovery mode, the software can detect your iPhone models and recommend the proper repair packages for you to download.
If you don’t know how to put your iPhone in recovery mode, we Illustrate it meticulously here.
Step 4. After entering your iPhone in recovery mode, the software Intelligently shows you the firmware package to download. Hit download.
If the download takes more than 15 minutes, your iPhone exits recovery mode. Don’t worry. Let the download finish. After the firmware package downloading Is finished and extracted. Put your iPhone in recovery mode again.
Step 5. Then click OK to Unlock.
Usually, the unlocking process takes less than 10 minutes. Wait for a moment.
When you see the screen showing you that unlock is complete, unplug your iPhone from the computer. Wait for the hello screen appearance and set it up later.
Video Tutorial:
Solution 3. Fix the No Erase button when the iPhone is Unavailable with Finder/iTunes
Install the latest iTunes on your Windows or Update the macOS on your Mac computer to keep Finder updated.
Turn off your iPhone and put it into recovery mode with connecting to the computer
On your iPhone with Face ID. Press and hold both the side button and the Volume down button until the power off slider appears. Then drag the slider to power off your iPhone.
To connect your iPhone with Face ID to your computer:
- Connect the cable to your Mac or Windows PC, then plug it into your iPhone.
- Quickly press and hold the side button on your iPhone.
Keep holding the side button as the Apple logo appears, and do not release it until you see an image of a computer and a cable on your screen.
Use Your Computer to Restore Your iPhone
On a Mac:
- Open Finder and locate your iPhone in the sidebar under Locations.
- If prompted, select Trust [your device] on your Mac.
- When given the option, choose Restore to proceed.
If an update is required before restoring, allow the download to complete. Keep in mind that this process may take more than 15 minutes. If your device restarts during the download, turn off your iPhone and repeat the earlier steps.
On a Windows PC:
- Open iTunes and select your iPhone from the sidebar. If you have Apple Devices, open Apple Devices.
- If prompted, select Trust [your device] on your PC.
- Go to General.
- If you have a backup, select Restore Backup and follow the onscreen instructions.
- If you don’t have a backup, select Restore [device] and follow the onscreen instructions.
Set Up Your iPhone
Once the restore process is complete, the Hello screen will appear on your iPhone. Disconnect your phone from the computer, then follow the on-screen instructions to set up and start using your device.
Please note two things:
- When you restore your iPhone’s available no erase option with iTunes or Finder, you still need to put it in recovery mode.
- When the iPhone exits recovery mode during the iTunes or Finder downloading the latest iOS software, you still need to enter your iPhone in recovery mode again.
If your iTunes or Finder won’t connect your iPhone in recovery mode, you can turn to the 3rd party software method.
If you are really not a tech-savvy guy, You can go to the Apple store or seek help from your family or friends. Even if no Erase option on your iPhone security lockout, these methods can help you to get out of the security lockout mode on your iPhone.
Any other questions? You can leave a comment below or contact our support.
Solution 4. Erase the iPhone with Forgot Passcode option on iOS 17 or later.
If your iPhone is running on iOS 17 or later, including iOS 18, you may have the Forgot Passcode option on the screen when it’s security lockout. Whether you have the Forgot Passcode option also depends on your settings before the security lockout.
If you have turned on the Find My and connected your iPhone to the network, you are possible to have the Forgot Passcode option. Later, when you tap the Forgot Passcode, you can enter your Apple ID password to unlock it.
Note that if you value your data, try to recall your password as possible as you can and don’t use the Forgot Passcode button. Once you erase your iPhone with the Forgot Passcode option, all the contents and data should be wiped.
On iOS 17 or later, after 4 failed passcode attempts, you should see the error alert “iPhone is Unavailable try again in 1 minute” with the Forgot Passcode option on the bottom right corner.
Tap the Forgot Passcode option and enter your Apple ID passcode to unlock it.
Or if 1 minute is passed and you’ll need to wait for 5 minutes, 15 minutes, 1 hour, 3 hours, 8 hours respectively with 5,6,7,8,9 failed passcode tries in a group. You’ll see the timers with the Forgot Passcode option before 10 wrong tries. Once the wrong passcode tries reach 10, the Forgot Passcode will be unavailable.
Why Do You Have No Erase Option/Forgot Passcode Option on Your iPhone with an Unavailable Message?
It depends on your iOS software version and your iPhone settings. For different iPhone models or iPad models, Apple pushes different versions to the users. Don’t worry if you have no erase option now. After resetting it and installing the new iOS software, it’s possible for you to get the Erase iPhone/Forgot Passcode option in the future if there’s another lockout.
In the below parts, when we mention the Erase option, we mean it should be either Erase iPhone or Forgot Passcode option on the iPhone unavailable lockout screen. On iOS or earlier, after iOS 15.2 before iOS 17, the Apple iOS software shows Erase iPhone button. On iOS 17 or later, you’ll see the Forgot Passcode option instead of Erase iPhone.
Moreover, there are some general prerequisites to erasing an unavailable iPhone using the Erase option/Forgot Passcode button. When the lockout iPhone won’t meet the requirements, you may not see the Erase option on the device screen. Or you can’t proceed to use the Erase iPhone option method.
- Your iPhone must be running on iOS 15.2 or later.
- Your iPhone should be connected to Wi-Fi or Cellular data before it’s unavailable.
- You must know your Apple ID or password to Erase your iPhone, that is to say, the iCloud account signed in to your device before it’s unavailable.
- Your Find My iPhone in iCloud settings should be on before the security lockout.
For example, if your Find My setting is disabled before the lockout, you shouldn’t see the Erase iPhone option there. If your iPhone is offline, the erase process won’t proceed.
Besides, even some people have no erase option because of the wrong actions on a disabled iPhone without a SIM card, like an iPad, or iPhone without a SIM card. It caused the iPhone offline.
If you restart your unavailable device on the circumstance, it will lose the Wi-Fi internet connection after it’s restarted. Then you won’t use the Erase option to wipe it. If it has a SIM card in it, the cellular connection won’t be lost. And you may still have a chance to use the Erase option on it.
If you are among the former users who have an unavailable iPhone without any internet connection, do turn to the solutions with a computer.
It’s very easy to Erase the iPhone using the option if everything works normally. If you’d be happy to watch the video, we’ve already provided it.
Video Tutorial on How to Erase iPhone with the Erase option.
Warm Tip:
Before iOS 17, the Erase option on the iPhone should be the Erase iPhone option, on the iPad, it’s the Erase iPad option instead, either of them should be on the bottom of the black locked-out screen if there is any button. On iOS 17 or later, the iPhones and the iPads all use the Forgot Passcode button in the iOS software showing on a locked device.
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