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“I don’t have an Erase option on my iPhone when it says iPhone Unavailable. How am I gonna fix it?”
We have received some people’s feedback that they have no Erase option when they got an unavailable iPhone. What should you do then?
The Erase option on the iPhone should be Erase iPhone option, on the iPad, it’s Erase iPad option instead, either of them should be on the bottom of the black locked out screen if there is any button.
If you have the Erase option after 7 or more failed passcode attempts on your iPhone or iPad, you can erase it easily with the option. If not, you can’t use this method to erase your iPhone unavailable/security lockout iPhone.
In this article, we’ll show you how to fix the iPhone/iPad Unavailable with no Erase option, as the image shows below.
Why Do You Have No Ease Option on Your iPhone/iPad with an Unavailable message?
It depends on your iOS software version. For different iPhone models or iPad models, Apple pushes different versions to the users. Don’t worry if you have no erase option now. After resetting it and installing the new iOS software, it’s possible for you to get the Erase Option in future if there’s another lockout.
In the below parts, when we mention the Erase option, we mean it should be either Erase iPhone or Erase iPad option on the iPhone/iPad unavailable lockout screen on iOS 15.2 or later, according to the devices.
Moreover, there are some general prerequisites to erasing an unavailable iPhone using the Erase option. When the lockout iPhone won’t meet the requirements, you may not see the Erase option on the device screen. Or you can’t proceed to use the Erase iPhone option method.
- Your device must be running on iOS 15.2 or later, or iPadOS 15.2 or later.
- Your iPhone or iPad should be connected to Wi-Fi or Cellular before it’s unavailable.
- You must know your Apple ID or password to Erase your iPhone, that is to say, the iCloud account signed in to your device before it’s unavailable.
- Your Find My iPhone in iCloud settings should be on before the security lockout.
Besides, even some people have no erase option because of the wrong actions on a disabled iPhone without a SIM card, like an iPad, or iPhone without a SIM card.
If you restart your unavailable device on the circumstance, it will lose Wi-Fi internet connection after it’s restarted. Then you won’t use Erase option to wipe it. While if it has a SIM card in it, the cellular connection won’t lose. And you may still have a chance to use the Erase option on it.
If you are among the former users who got an unavailable iPhone without any internet connection, do turn to the solutions with a computer.
Solution 1. Take It to the Apple Store.
No Erase option. No computer. No USB cable.
When you just got your iPhone disabled with the iPhone unavailable or security lockout message and find no Erase option after 7 or more failed passcode attempts, You have to go to the apple store without a computer or cable.
They should reset and erase your iPhone and let you set it up again.
Related Reading: How to Restore Disabled iPhone without Losing Data.
Alternative Solution 2. Erase it Wirelessly on iCloud.
When your iPhone says iPhone available security lockout with no erase option, No computer or no cable, If you have another smartphone or tablet, It may also help you out.
To use the iCloud Erase option to get your iPhone out of security lockout status, There are several requirements that you need to check. Before the iPhone got disabled, It should meet the following requirements.
- Find My iPhone is turned on.
- The iPhone is connected to the internet.
- You need to know your Apple ID and password.
If the two-factor authentication is on, You have the proper way to pass it when signing in to your Apple ID account on a trusted browser.
The steps are easy as follows.
- Bring out your smartphone or Tablet, Then open iCloud.com.
- Sign in with your Apple ID credentials.
- Hit Find My iPhone.
- Click all devices. Locate your iPhone on the map. And tap Erase iPhone.
- Enter your Apple ID password and Confirm Erase.
If you meet the requirements to use this option, You can reset your iPhone when you have no computer, no cable, and no Erase option on the security lockout screen.
If unfortunately, you can’t fix the disabled iPhone with iPhone unavailable screen by using this method. Go to the Apple Store for help.
Solution 3. Use a Computer to Fix It When No Erase Option on the iPhone Unavailable Security Lockout Screen.
If you have a computer, you will have great confidence to fix the iPhone unavailable by yourself. If there is no Erase option on the screen.
Use Proven 3rd Party Software. – SD iOS Passcode Unlocker.
Step 1. Free download and install it on your computer PC or Mac. Install it and launch it.
Step 2. Click Unlock Screen Passcode section. Click start. Then connect your iPhone to your computer with a USB cable.
Step 3. Put your iPhone into recovery mode.
Why Put Your iPhone into Recovery Mode?
When you put your iPhone into recovery mode, the software can detect your iPhone models and recommend the proper repairing packages for you to download.
If you don’t know how to put your iPhone in recovery mode, we Illustrate it meticulously here.
Step 4. After entering your iPhone in recovery mode, the software Intelligently shows you the firmware package to download. Hit download.
If the download takes more than 15 minutes, your iPhone exits recovery mode. Don’t worry. Let the download finish. After the firmware package downloading Is finished and extracted. Put your iPhone in recovery mode again.
Step 5. Then click Unlock. When you click unlock, The app prompts a screen with the subscription plans. Yep. After buying a registration license, you can register the app and continue to proceed to unlock it.
Usually, the unlocking process takes less than 10 minutes. Wait for a moment.
When you see the screen showing you that unlock is complete, unplug your iPhone from the computer. Wait for the hello screen appearance and set it up later.
Alternative Solution 4. Use iTunes or Finder Restore with Recovery Mode.
Refer to this Apple support official guide to unlock the iPhone unavailable screen with iTunes.
Please note two things.
- When you restore your iPhone’s available no erase option with iTunes or finder, you still need to put it in recovery mode.
- When the iPhone exits recovery mode during the iTunes or Finder downloading the latest iOS software, you still need to enter your iPhone in recovery mode again.
If your iTunes or Finder won’t connect your iPhone in recovery mode, you can turn to the 3rd party software method.
If you are really not a tech-savvy guy, You can go to the apple store or seek help from your family or friends. Even if no option on your iPhone security lockout, There are these methods to get you out of the security lockout on your iPhone.
Any other questions? You can leave a comment below or contact our support.