I saw the message "iPhone is disabled, connect to iTunes" because I forgot my passcode…
My iphone is disabled and won’t connect to itunes, worried all day with a black screen. I need to undisable it. Urgent help needed!
Your iPhone is disabled or unavailable won’t connect to iTunes or connect to it but not working? It’s frustrating that nothing happens when you try to fix it with your iTunes. Don’t worry. You can fix it without any hassle. There are lots of people encountering iPhone disabled not connecting to iTunes problems and seeking help. If you encounter the problem that my iPhone is disabled and won’t connect to iTunes, we’re just here to help you fix it.
Note that iOS 15 or later says iPhone Unavailable instead of iPhone is disabled. Both sayings are the same meanings.
Whether it is a disabled or unavailable iPhone 13, 13 mini, 13 Pro, 13 Pro Max,12(mini), 12 Pro, 12 Pro Max, iPhone 11,11 Pro,11 Pro Max, iPhone X(10), XR, XS, Xs(Max), iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6s/6s Plus, iPhone 6/6 Plus, iPhone 5, 4 or iPhone SE, the following solutions work great.
My iPhone is Disabled/Unavailable and Won’t Connect to iTunes Situations.
The “iPhone is disabled” error messages are caused by inputting too many wrong passcode tries. Image these situations which can cause a disabled iPhone easily. Forgetting the passcode, a child playing with a handset, an iPhone staying in the pocket or bag with an awake screen, a lost or stolen iPhone got brute-force attacks, etc., All these situations could probably arouse incorrect passcode entries eventually lock you out of your iPhone, saying iPhone is Disabled.
If you’ve never synced your iPhone to iTunes on your computer, it will require the passcode for authorization but nothing can be done with the disabled black screen iPhone. If iTunes or a computer won’t recognize a disabled iPhone, or iTunes doesn’t recognize iPhone in recovery mode, it won’t connect to proceed. When you connect your disabled iPhone to iTunes, nothing happens or nothing shows up, it’s futile to connect to iTunes. Realistically, you can’t get the iTunes Restore button showing up there.
Read on our extremely helpful solutions about how to fix the “My iPhone is disabled and won’t connect to iTunes” problem including how to connect a disabled iPhone to iTunes.
Why does your iPhone say “iPhone is Disabled, Connect to iTunes”？
Apple has designed the escalating security measure to protect your iPhone data. If you input the wrong passcode 5,7,8,9 times in a row, the message will be “iPhone is disabled, try again in 1 minute /5/15/60 minutes(1 hour).” When the countdown is over, you’ll have a new chance to enter the passcode once you are successful, messages will disappear. All is okay.
When you’ve tried 10 failed passcode attempts on your iPhone, the iPhone says “iPhone is Disabled, Connect to iTunes” instead of “iPhone is disabled, try again in X minutes”. Apple hints you with the saying “iPhone is Disabled, Connect to iTunes” to restore your disabled iPhone to factory settings by connecting to iTunes. Your iPhone is locked and you have no chance to enter a passcode even if you remember the correct passcode then.
What do you do when your disabled iPhone won’t connect to iTunes?
When your iPhone says “iPhone is disabled” or “iPhone is Disabled, Connect to iTunes”, but does not connect to iTunes or show up in iTunes, you may wonder if there are other ways to unlock your iPhone. Here we offer three easy ways to fix it. But remember that you cannot bypass erasing all data of your iPhone and then set up your iPhone again. With a disabled or locked iPhone, you need to factory reset it to enable the iPhone.
Option 1: Reset your Locked iPhone with SD iPhone Unlocker.
SD iPhone Unlocker is smart safe and effective to unlock your iPhone passcode, remove Apple ID, and wipe screen time passcode. The software can reset your iPhone to factory settings with the passcode removed. When your iPhone says disabled connect to iTunes but won’t work with iTunes, it’s worth trying to fix it with the third-party software SD iPhone Unlocker, which is a perfect workaround.
Firstly, download this SD iPhone unlocker and install it on your computer.
Step 1: Launch it and connect your iPhone to your computer with a USB cable.
Step 2: Choose Unlock Screen Passcode.
Step 3: Click Start and Put your iPhone in recovery mode.
On the next page, the app will ask you and guide you to put your iPhone in DFU or recovery mode. Firstly, turn off your iPhone, then connect it to your computer, and press the buttons as the screen shows.
Do as the screen shows. Click the blue link below to switch the screen directions for DFU or Recovery Mode. Either mode is okay to proceed.
Step 4: Click next to load the page with auto-detected results of your iPhone. Confirm your device information. Start the downloading process of the firmware via the Download button.
Step 5: When the firmware is downloaded completely, click Start Unlock. Enter “000000” to confirm it.
Option 2: Bypass and Connect Your disabled iPhone to iTunes to fix via Recovery Mode.
Don’t worry if your disabled iPhone can’t connect to iTunes, use this Apple official recommended option: Recovery Mode.
Recovery mode is a nuclear option to reset iPhone with troublesome errors. Factory resetting your iPhone is not complicated but needs the iPhone hardware button operations.
Step 1: Put your iPhone into Recovery Mode.
On iPhone 8, iPhone 8 Plus, iPhone X, and later: Press and hold the side button and the Volume down button until the power off slider appears. Turn off your iPhone. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.
On iPhone 7, iPhone 7 Plus: Press and hold the Side (or Top) button until the power off slider appears. Turn off your iPhone. Connect your iPhone to your computer while holding the Volume down button. Keep holding the Side button until you see the recovery mode screen.
On iPhone 6s or earlier: Turn off your iPhone. Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your iPhone to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
Step 2: Connect your iPhone to a computer and launch iTunes.
Step 3: Click Restore and wait for a few minutes when downloading the latest iOS software.
Step 4: Set up your iPhone again.
Remember to choose to restore from iTunes or iCloud backup if you have one during the set-up process.
Option 3: Unlock and Erase your Locked iPhone via the Find My iPhone app.
If the above two options are not viable to you, and you are still stuck when your iPhone is disabled can’t connect to iTunes problem. Take a deep breath to try this option 3 which requires more.
What do you need:
Your iPhone is connected to Wi-Fi, with find my app turned on before being locked out. You have either a computer or mobile device to browse the website or receive the access pin code of your iPhone.
The last requirement is your Apple ID and passcode.
Even if you don’t have physical access to your iPhone, you can remote reset your iPhone via the Find My iPhone app on iCloud.com.
Step 1: Open iCloud.com with your computer or borrow your friend’s iOS device. login into iCloud.com with your Apple ID credentials.
Step 2: Click all devices and locate your iPhone from the list.
Step 3: Hit the Erase option on the map and enter your Apple ID passcode.
step 4: Confirm.
After the resetting, set up your iPhone again as new or set up your iPhone via Restore from iTunes or iCloud backup. It’s a pity that you will lose everything on your iPhone if there isn’t any backup. Developing a regular backup habit is a reliable guarantee to protect your data. Move to this guide on how to back up your iPhone to your computer or iCloud.
If you would rather not lose your data to undisable your iPhone/iPad, read this How to Restore Disabled iPhone without Losing Data.
We hope this article helped you learn what to do when your iPhone is disabled and won’t connect to iTunes. You may also want to see our guide on How to Factory Reset iPhone with Buttons, iPhone is Disabled Connect to iTunes, How to Turn Off Passcode on Your iPhone, No Option for “Forgot Screen Time Passcode”, iPhone Disabled Bypass, How to Reset iPhone without Password or Computer.