skip to Main Content

iPhone is Disabled and Won’t Connect to iTunes Problem Solved

My iphone is disabled and won’t connect to itunes, worried all day with a black screen. I need to undisable it. Urgent help needed!

“iPhone is disabled, connect to iTunes” but not working? You may only find your disabled iPhone not connecting to iTunes. Don’t worry. You can fix it without any hassle. There are lots of people encountering the iPhone disabled by the wrong passcode attempts problems and seeking help. If you’ve never synced your iPhone to iTunes on your computer, it will require the passcode for authorization but nothing can be done with the disabled black screen iPhone. If iTunes or computer won’t recognize a disabled iPhone, or iTunes doesn’t recognize iPhone in recovery mode? Read on our extremely helpful solutions about how to fix the “iPhone is disabled and won’t connect to iTunes” problem including how to connect a disabled iPhone to iTunes.

Whether it is a disabled iPhone 12(mini), 12 Pro, 12 Pro Max, iPhone 11,11 Pro,11 Pro Max, iPhone X(10), XR, XS, Xs(Max), iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6s/6s Plus, iPhone 6/6 Plus, iPhone 5, 4 or iPhone SE, the following workarounds work great.

iphone is disabled won't connect to itunes solution
iPhone is disabled won’t connect to iTunes solution

Why does your iPhone says “iPhone is Disabled, Connect to iTunes”?

When you’ve tried 10 failed passcode attempts on your iPhone, the iPhone says “iPhone is Disabled, Connect to iTunes” instead of “iPhone is disabled, try again in * minutes”. Apple hints you with the saying “iPhone is Disabled, Connect to iTunes” to restore your disabled iPhone to factory settings by connecting to iTunes. Your iPhone is locked and you have no chance to enter a passcode even if you remember the correct passcode then.

What do you do when your iPhone says “iPhone is disabled, Connect to iTunes” and won’t connect to iTunes?

When your iPhone says “iPhone is disabled” or “iPhone is Disabled, Connect to iTunes” and won’t connect to iTunes, you may wonder if there are other ways to unlock your iPhone. Here we offer three easy ways to fix it. But remember that you cannot bypass erasing all data of your iPhone and then set up your iPhone again. With a disabled or locked iPhone, you need to factory reset it to enable the iPhone.

Option 1: Reset your iPhone with SD iPhone unlocker.

Option 2: Bypass your Disabled iPhone via Recovery Mode.

Option 3: Unlock and erase your iPhone via the Find My iPhone app.

Option 1: Reset your Locked iPhone with SD iPhone Unlocker.

SD iPhone Unlocker is smart safe and effective to unlock your iPhone passcode, remove Apple ID, and wipe screen time passcode. The software can reset your iPhone to factory settings with the passcode removed. When your iPhone says disabled connect to iTunes but won’t work with iTunes, it’s worth trying to fix it with the third-party software SD iPhone Unlocker, which is a perfect workaround.

Firstly, download this SD iPhone unlocker and install it on your computer.

Step 1: Launch it and connect your iPhone to your computer with a USB cable.

Step 2: Choose Unlock Screen Passcode.

Unlock - StartStep 3: Click Start and Put your iPhone in recovery mode.

On the next page, the app will ask you and guide you to put your iPhone in DFU or recovery mode. Do as the screen shows. Click the blue link below to switch the screen directions for DFU or Recovery Mode. Either mode is okay to proceed.

recovery mode dfu mode directionsStep 4: Click next to load the page with auto-detected results of your iPhone. Confirm your device information. Start the downloading process of the firmware via the Download button.

download firmware package iPhoneStep 5: When the firmware is downloaded completely, click Start Unlock. Enter “000000” to confirm it.


Video Tutorial:

Option 2: Bypass and Connect Your disabled iPhone to iTunes to fix via Recovery Mode.

Don’t worry if your disabled iPhone can’t connect to iTunes, use this Apple official recommended option: Recovery Mode.

iPhone Recovery Mode
iPhone Recovery Mode

Recovery mode is a nuclear option to reset iPhone with troublesome errors. Factory resetting your iPhone is not complicated but needs the iPhone hardware button operations.

Step 1: Put your iPhone into Recovery Mode.

On iPhone 8, iPhone 8 Plus, iPhone X, and later: Press and hold the side button and the Volume down button until the power off slider appears. Turn off your iPhone. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.

On iPhone 7, iPhone 7 Plus: Press and hold the Side (or Top) button until the power off slider appears. Turn off your iPhone. Connect your iPhone to your computer while holding the Volume down button. Keep holding the Side button until you see the recovery mode screen.

On iPhone 6s or earlier: Turn off your iPhone. Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your iPhone to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.

Step 2: Connect your iPhone to a computer and launch iTunes.

Step 3: Click Restore and wait for a few minutes when downloading the latest iOS software.

Step 4: Set up your iPhone again.

Remember to choose to restore from iTunes or iCloud backup if you have one during the set-up process.

Option 3: Unlock and Erase your Locked iPhone via the Find My iPhone app.

If the above two options are not viable to you, and you are still stuck when your iPhone is disabled can’t connect to iTunes problem. Take a deep breath to try this option 3 which requires more.

What do you need: 

Your iPhone is connected to Wi-Fi, with find my app turned on before being locked out. You have either a computer or mobile device to browse the website or receive the access pin code of your iPhone.

The last requirement is your Apple ID and passcode.

Even if you don’t have physical access to your iPhone, you can remote reset your iPhone via the Find My iPhone app on

Step 1: Open with your computer or borrow your friend’s iOS device. login into with your Apple ID credentials.

icloudStep 2: Click all devices and locate your iPhone from the list.

erase iPhone ipad via find my iPhoneStep 3: Hit the Erase option on the map and enter your Apple ID passcode.

step 4: Confirm.

After the resetting, set up your iPhone again as new or set up your iPhone via Restore from iTunes or iCloud backup. It’s a pity that you will lose everything on your iPhone if there isn’t any backup. Developing a regular backup habit is a reliable guaranty to protect your data. Move to this guide on how to back up your iPhone to your computer or iCloud.

If you would rather not lose your data to undisable your iPhone/iPad, read this How to Restore Disabled iPhone without Losing Data[2020].

Amanda Lee

I am the chief editor of I have been engaged in software and computer gadgets fields for over 10 years, offering proven guides, tips, and software solutions in data recovery, and multimedia field.

This Post Has 2 Comments

    1. Hi Carl,
      I fully understand your situation. I also lost my precious photos without a backup for a disabled iPhone. Mobile phone security is a double-edged sword.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top